Krafty Agent · The AI employee
Krafty Agent is an AI employee that learns your back-office processes once and runs them forever, for one flat monthly price.
Built for medical practices, law firms, and retail operations.
The problem
That’s exactly what Krafty Agent was built for.
~30%
of staff time is consumed by back-office admin
4%
error rate of manual data entry at the high end, typically 1–4% of fields
$4,000+
per FTE per month for an offshore back-office team ($2,000–$4,000+), before turnover and quality drift
How it works
Three steps from a recorded process to a teammate that never forgets.
Show Krafty Agent a task once: the screens, the apps, the rules. It learns the way a new employee would, except it never forgets.
Run it on a schedule, on an event in your systems, or on demand. Krafty Agent completes the recorded task end-to-end and validates its own work.
Microsoft Teams
SlackDiscordiMessageCan you pull yesterday’s unpaid claims and resubmit anything rejected for a missing modifier?
Done. 14 claims resubmitted, 2 flagged for review. Details in the thread.
Message Krafty Agent in Teams, Slack, Discord, or iMessage. Ask for a report, hand off a task, or check status, in plain English.
It replies, asks clarifying questions, reports back, and completes the task.
Pricing
You never think about model pricing. We don’t meter it, and we don’t pass it on.
| Criterion | Offshore back-office team | Krafty Agent |
|---|---|---|
| Cost predictability | Per-FTE rates, overtime, currency swings | One flat monthly price |
| Accuracy | 1–4% error rates that drift with turnover | Every field validated against the source |
| Availability | Business hours, in another time zone | 24/7, every day of the year |
| Onboarding time | Weeks to months per hire | One recording per process |
| Turnover | Constant re-hiring and retraining | None. It never forgets. |
| Compliance | Depends on the vendor | Audit log of every action, human approval on sensitive steps |
Get a quote
We’ll come back with one flat monthly price and a plan to be live within weeks. Quote requests go straight to our team.
Industries
Three back offices with the same shape of work: high volume, clear rules, expensive to staff.
Physician offices, hospitals, diagnostic labs, pharmacies
Clinics, hospitals, labs and pharmacies run on repetitive, rule-bound work: intake, eligibility, prior auths, coding, claims, refills. Krafty Agent learns each process from a single recording and runs it inside your EMR, LIS, pharmacy system and clearinghouse, validating every field against the source. It works nights and weekends, never mis-keys a policy number, and escalates the judgment calls to your staff in Teams or Slack. Cleaner claims, faster authorizations, and no offshore data-entry team to manage.
Designed for HIPAA-regulated workflows; BAA available.
Case studies
12-provider orthopedic group, Florida
athenahealthTakes intake forms and referral packets, enters demographics, insurance and history into the EMR, cross-validates every field against the source documents, and flags conflicts.
6-person offshore data-entry team offboarded
Regional hospital, 180 beds
Epic
WaystarReviews denied claims nightly, categorizes root cause, corrects coding and modifier issues within policy, drafts appeals with supporting chart documentation, and resubmits.
4 outsourced billing FTEs eliminated
Independent diagnostic lab, 2 locations
Epic BeakerTranscribes faxed and portal orders into the LIS, validates ICD-10/CPT pairing and medical necessity, and routes results to the ordering provider’s EMR with abnormal-value escalation.
3 offshore accessioning staff offboarded
Community pharmacy, 3 stores
PioneerRxMicrosoft TeamsProcesses refill requests, initiates and tracks prior authorizations, reconciles wholesaler invoices against receipts, and messages the pharmacist in Teams for anything needing judgment.
Law firms of all sizes
Firms lose billable hours to intake, records requests, calendaring, pre-bill review and e-filing prep. Krafty Agent takes those processes end to end inside Clio, Filevine, MyCase, NetDocuments and the courts’ e-filing portals. It calculates deadlines from court rules, chases medical records until they arrive, and applies each client’s billing guidelines before an invoice goes out. Attorneys and paralegals get their time back, and nothing slips.
Case studies
Personal injury firm, 14 attorneys
Filevine
ClioRuns conflict checks, creates the matter, requests medical records and bills from providers, tracks responses, and assembles the demand package draft.
5 offshore paralegal-support staff offboarded
Mid-size business law firm, 60 timekeepers
Clio ManageReconciles calendar, email and document activity against logged time, flags gaps, applies client billing guidelines during pre-bill review, and prepares invoices.
Family law practice, 6 attorneys
MyCaseCalculates and calendars deadlines from court rules, prepares e-filing packets, and confirms filings.
2 offshore admin staff offboarded
Ecommerce and brick-and-mortar back office
Ecommerce brands and multi-location retailers reconcile inventory, match invoices, fight chargebacks and triage tickets every single day. Krafty Agent runs those workflows across your POS, storefront, ERP, helpdesk and payment stack overnight and posts a summary before the first shift. It raises purchase orders against reorder points, answers routine tickets, and hands the exceptions to your team with context. Margins go up, stockouts go down, and the overnight back-office shift disappears.
Case studies
Apparel retailer, 9 stores + ecommerce
NetSuiteSlackReconciles stock across POS, web and ERP nightly, investigates variances, raises purchase orders against reorder points, and posts a morning summary in Slack.
4 offshore back-office staff offboarded
DTC ecommerce brand, $28M revenue
GorgiasProcesses RMAs against policy, compiles chargeback evidence and responds within the window, and triages support tickets, resolving routine ones and escalating the rest with context.
6-person offshore support pod offboarded
Regional hardware chain, 14 locations
NetSuitePerforms three-way matching on vendor invoices, flags pricing discrepancies, schedules payments to capture early-pay discounts, and prepares payroll from timeclock data.
3 offshore AP staff offboarded
Native integrations
Krafty Agent works inside the systems your team already uses. No rip-and-replace, no new portal to learn.
…and hundreds more via API and screen-level automation.
Replace, not assist
Now you can focus on your practice or business, not your overhead.
Krafty Agent does the work of an entire offshore data-entry, billing, or admin team, with higher accuracy, 24/7 availability, no turnover, no training cycles, and no overnight time-zone gaps.
Clients typically offboard offshore staff within 60–90 days of go-live and keep the savings every month after.
“We recorded twelve processes in the first month. By day sixty we no longer needed the offshore contract, and the error reports stopped coming.”
Security & reliability
Krafty Agent fails closed: when something is ambiguous it stops and asks a person, rather than guessing.
Credentials stay in your systems’ vault and are referenced at runtime, never copied into recordings or logs.
Who can record, approve, trigger, and message the agent is set per role and per site.
Every action the agent takes is recorded with evidence, so any run can be reviewed step by step.
Sensitive or irreversible steps wait for a named person to approve before the agent continues.
Every field is checked against the source document. Mismatches are flagged, never guessed.
HIPAA-ready workflows with a BAA available; SOC 2 documentation on request.
A 30-minute demo on your screens, with your apps. Bring one process you would love to never do again.
Contact
Tell us what you would like to automate. A person replies, usually the same day.
Krafty Inc.
478 E. Altamonte Drive #108251
Altamonte Springs, FL 32701
